Axiom Cooperation wants customers to be confident in their purchase. The following refund policy applies to all paid subscriptions of Axiom Trading Journal.
Customers may request a full refund within 7 days of their initial purchase if they are not satisfied with the premium features, provided the request is made in good faith.
Refund requests made after the 7-day window are evaluated on a case-by-case basis — for example, in the case of an accidental duplicate charge or a verified technical failure that prevented the customer from using the paid features. Refunds are not provided for the unused portion of a subscription period after the 7-day window, except where required by applicable consumer protection law.
To request a refund, contact us by email at the address in the footer below, including your account username and the reason for your request.
Approved refunds are processed back to the original payment method within 5–10 business days.
See the footer below for our support email and contact number.